Privacy policy

Information you give us

When you place an order, send a custom inquiry, or contact Sarah, we collect the details you provide: your name, email address, phone number, delivery address, delivery date, and any notes you include. We use this information to prepare, deliver, and follow up on your order, including an optional request for an honest Google review. Placing an order does not subscribe you to a marketing mailing list.

Payments

Online payments are processed by Stripe through Stripe Checkout. Your card details are entered on Stripe's secure pages and never touch our servers. Stripe's handling of your payment information is described in Stripe's own privacy policy.

Site analytics

We use our own first-party analytics to understand how visitors use the site. When you browse, we record your IP address, an approximate location derived from it (country, region, and city), your browser and device type, the page you came from, and the pages you visit here. A first-party cookie (yc_vid) identifies your browser for up to two years so return visits can be counted.

We also record which milestone steps of the order and contact forms are reached (for example, that a form was started). We never record what you type into a form unless you submit it.

We use Microsoft Clarity for heatmaps and session replay to understand page navigation and checkout friction. Form content is masked before it is sent. Admin pages and receipt URLs are excluded from Clarity recording. Microsoft processes usage data under its privacy statement.

We additionally use Google Analytics to measure site traffic. Google Analytics sets its own cookies and is governed by Google's privacy policy. We measure checkout milestones and confirmed payments without sending customer contact or delivery details.

Spam protection and address suggestions

Order and contact submissions are protected by Google reCAPTCHA, which may collect device and usage information under Google's privacy policy and terms of service. The delivery address field uses Google Maps address suggestions, which sends the text you type in that field to Google to provide completions.

What we never do

We do not sell your personal information. We do not share it with anyone except the service providers needed to run the site and fulfill orders: Stripe (payments), Resend (order and contact emails), Google (analytics, reCAPTCHA, and address suggestions), and Microsoft (Clarity analytics).

Retention and your choices

Order records are kept as long as needed for bookkeeping and tax purposes. Analytics records are kept to understand long-term site trends.

You can ask us to show you or delete the personal information we hold about you. Call 907-738-0237 or use the contact form, and we will take care of it.